Jardin Essentials (ABN 77 044 124 591) is committed to privacy protection. We understand the importance of keeping personal information private and secure.

This Privacy Policy forms part of, and is subject to the provisions of, our Website www.jardinessentials.com.au

We will protect you

We will never share your email address or personal information with anyone.

Personal information held by the Company may include your:

• name 
• date of birth
• postal addresses, telephone/mobile/fax numbers and email addresses;
• agreed bank account and/or credit card details 
• any information that you provided during your account creation process
• preferences and password for using this site and your computer and connection information; and
• any information that you otherwise share with us.
• we will follow and obey the Australian Privacy Act 1988

Information provided to Third Party Site

Purchases made through this site may be processed securely and externally by various third party providers (Third Party Site) including but not limited to PayPal. Unless you expressly consent otherwise, we do not see or have access to any personal information that you may provide to various third party providers (Third Party Site) including by not limited to PayPal, other than information that is required in order to process your order and deliver your purchased items to you (e.g. your name, email address and billing/postal address).

How we may use your personal information

Your personal information may be used in order to:

• verify your identity;
• assist you to place orders through this site;
• process any purchases of products that you may make through this site, including charging, billing and collecting debts and shipment of products to you;
• make changes to your account;
• respond to any queries or feedback that you may have;
• conduct appropriate checks for credit-worthiness and for fraud;
• prevent and detect any misuse of, or fraudulent activities involving this site;

From time to time we may email our customers with news, information and offers relating to our products. Your personal information may also be collected so that the Company can promote and market products and services to you. This is to keep you informed of products, services, and special offers we believe you will find valuable and may continue after you cease acquiring products and services from us. If you would prefer not to receive promotional or other material from us, please let us know and we can unsubscribe you from such communications at any time if you choose.

When we may disclose your personal information

You provide us with your personal information and accept that we are permitted to use that personal information for the purposes stated in this policy and this may include creating a record of your personal information with a third-party provider who is a service provider engaged by us and necessary for the fulfilment of your order.  By doing so to the extent necessary to give effect to your order and the other activities outlined in this policy, you give your consent to the terms of the privacy policy of that third party provider.    In order to deliver the products, you require or for the purposes set out above, the Company may disclose your personal information to organisations outside the Company. Your personal information may be disclosed to these organisations only in relation to this site, and the Company takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.  

These organisations may carry out or provide:

• customer enquiries
• fulfilment of online orders. namely fulfilment of your purchase order including delivering that order to your nominated delivery address;
• mailing systems;
• billing and debt-recovery functions;
• information technology services;
• marketing, telemarketing and sales services;
• market research; and
• website usage analysis.

In addition, we may disclose your personal information to:

• third parties for the fulfilment of your purchase order including delivering that order to your nominated delivery address;
• your authorised representatives or legal advisers (when requested by you to do so);
• credit-reporting and fraud-checking agencies;
• credit providers (for credit-related purposes such as creditworthiness, credit rating, credit provision and financing);
• our professional advisers, including our accountants, auditors and lawyers;
• government and regulatory authorities and other organisations, as required or authorised by law;

The privacy policy of the third party providers we use are located on their websites. You acknowledge and accept that our third party providers will maintain the personal information in databases which may be located outside of Australia and in that country as nominated by that third party provider. 

Redirection to a payment gateway

In particular, when you submit an order to us, you may be automatically redirected to a provider of a credit card payment gateway (Payment Gateway) in order to complete the required payment. The payment page that is provided the Payment Gateway provider is not part of this site. As noted above, we are not privy to any of the bank account, credit card or other personal information that you may provide through a Payment Gateway, other than information that is required in order to process your order and deliver your purchased items to you (eg, your name, email address and billing/postal address). We recommend that you refer to the Payment Gateway provider’s  privacy statement if you would like more information about how the Payment Gateway provider collects and handles your personal information.

Changes to this Privacy Policy

From time to time, it may be necessary for us to revise this Privacy Policy. Any changes will be in accordance with any applicable requirements under the Privacy Act and the Australian Privacy Principles. We may notify you about changes to this Privacy Policy by posting an updated version on this site.

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If you require any further information about the Privacy Act and the Australian Privacy Principles, you can visit the Federal Privacy Commissioner’s website (see www.privacy.gov.au). 

If you have an enquiry regarding our Privacy Policy, please contact us via email: